Privacy Policy

1. Information We Collect

We may collect the following types of personal information when you use our services:

• Contact information: Name, email address, phone number, and property address
• Service details: Inspection type, scheduling preferences, and special instructions
• Payment information: Payment details processed securely through our third-party payment provider (we do not store credit card numbers)
• Inspection data: Video recordings, photographs, inspection notes, and report content
• Referral information: Referral source and reward preferences
• Usage data: IP address, browser type, and website interaction data collected automatically

2. How We Use Your Information

We use the information we collect for the following purposes:

• Scheduling, performing, and documenting inspection services
• Delivering inspection reports and related materials
• Processing payments and issuing receipts
• Communicating with you about your appointment, inspection status, report delivery, and service follow-up
• Sending review requests following completed inspections
• Processing and fulfilling referral rewards
• Improving our services and website experience

3. Text Messages & SMS Communications

When you book an inspection and provide your consent, you agree to receive text messages (SMS) from True View Inspections. These messages may include appointment confirmations, scheduling updates, inspection status notifications, report delivery and payment reminders, and review requests.

Message frequency varies based on your service activity. Standard message and data rates may apply. Consent is not a condition of purchase.

You may opt out at any time by replying STOP. Reply HELP for assistance. We will not share your phone number or opt-in information with third parties for marketing or promotional purposes.

For complete SMS program details including opt-in/opt-out procedures, carrier disclaimers, and message frequency, please see Section 5 of our Terms of Service.

4. Data Storage & Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Your data is stored using industry-standard encrypted hosting and database services.

Inspection videos and reports are stored securely and may be retained for up to two (2) years following the date of service. Payment processing is handled by a PCI-compliant third-party provider.

While we strive to protect your personal information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party providers who assist us with payment processing, email delivery, text messaging, and data hosting — solely to perform services on our behalf
• Legal requirements: When required by law, subpoena, or government request
• Business protection: To protect the rights, safety, or property of True View Inspections, our customers, or the public

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of text message communications at any time by replying STOP

To exercise any of these rights, please contact us using the information below.

7. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You may adjust your browser settings to refuse cookies, though this may limit certain website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.